Updated 02-Oct-2025
Hans G0UPL: I get a lot of questions about order shipment status. It takes many hours every day to answer these. I have a lot of other urgent work to do too. Therefore I am now updating this page with current status information which could be the cause of a delayed shipment. If I have directed you to this page, please check which of the categories applies to one or more of the items in your order.
GENERAL NOTES:
- On placing an order, your payment is taken at that time. That's because as a small business, we cannot process credit card transactions ourselves (or more accurately, are not allowed to store your credit card information) and rely on a third party provider which takes payment right away.
- Your initial order status will be "Complete", it means your order was paid and placed and is in the database; you will receive a confirmation email, and there is no need to reply to it.
- When shipped, it will change to "Shipped" and you will be emailed a tracking number if applicable.
- If you do NOT receive these emails, it could be due to a mis-spelt email address on the order form but more likely is your ISP blocking the QRP Labs shop email altogether as suspected spam, or putting it in your spam folder.
- If your order has not been shipped within 1 business day then it probably falls into one of the following categories.
US Tariffs
Update 05-Sep-2025: US removed the $800 de minimis limit on all imports on 29-Aug-2025 and henceforth every shipment to US is theoretically liable to import customs taxes. Some countries suspended post office shipments to US because they do not have sufficient resources or procedures in place to handle this administrative burden. QRP Labs does NOT use post office shipments, we use only DHL Express and FedEx (Except for Belarus, Ukraine, Russia and Turkey). So shipments to US are operating as usual. As at 05-Sep-2025 we heard of several US customers who paid taxes on their package, to date around $25-$30 seems to be expected for a typical QRP Labs purchase.
QMX kit
Update 02-Oct-2025: QMX PCBs ran out, I have more on the way via FedEx. There were delays due to component sourcing difficulties due to the global situation regarding tariffs and import/export restrictions. Everything is resolved now and we expect the PCBs to be here some time next week, then we will ship the backlog.
Assembled unit:
If you have ordered an assembled QMX, QDX, QCX-mini and QCX+, please be aware that these are built-to-order and there is a waiting time while we work through the orders. The list is updated most days and is on this page: https://www.qrp-labs.com/qcxmini/assembled.html . You would have been notified of this at the time of placing your order and acknowledged it.
All other kits...
...are shipping without delay, within 1 business day normally.